The following are the most frequently asked questions related to shipping:
How do you ship items?
All of our shipments within Canada are via UPS standard ground delivery from our warehouse in Toronto, Ontario. Shipments to the United States will be via UPS Express.
How much will it cost?
There is no shipping charge for new orders. Shipping is FREE.
How long does it take to get my order once its shipped?
The majority of orders will be received between 5-7 business days from the date of shipping.
Will I receive confirmation that my order was received and processed?
Yes, within 1-2 hours after placing your order you will receive a confirmation email which will summarize all the details of your order including your order number.
Can I arrange to expedite my order?
We do not offer expedited delivery at this time. If you have a special situation please contact our customer service department at 1-844-770-0177 prior to placing your order.
Do you ship internationally?
At this time we only ship within Canada and the United States.
How will I know when my order is shipped?
You will receive an email on the date your order is shipped which will include a UPS tracking number so you can follow your shipment.
Can I track my order once it’s shipped?
Yes you are able to track the status of your order. To access the UPS tracking system simply click on the “UPS tracking” option at the bottom of our website. You will need both your email address and tracking number to view the status of your shipment.
Do I need to sign for delivery? What if I’m not home?
For security reasons we do require an adult to sign for the delivery. If no one is available a notice will be left indicating a delivery was attempted and that a second attempt will be made within the next day or so. If after two attempts a signature is not obtained a notice will be left with an address where the package can be picked up.
Do you ship to Post Office Boxes?
No, we only ship to street addresses.
Can I cancel or change my order?
Our system is designed to fill and ship orders as quickly as possible. If you must cancel your order please call our customer service team at 1-844-770-0177 and we will try and cancel your order before it ships. If your order does ship and you wish to return it please refer to our Return Policy.